Most organisations already have the answers written down. The problem is that they are spread across a shared drive, an intranet nobody searches, a wiki that stopped being updated, and four years of email.
An internal knowledge base makes that searchable by meaning rather than by exact keyword, and answers with a citation so the person can check the source.
The data is yours, the risk is contained inside the organisation, the benefit is immediate for new staff, and the gap analysis it produces is valuable on its own.
From A$1,500 as custom software. The variable is content preparation - how many sources, in what state - rather than the interface.
Usually. If a system can list and export documents through an API, it can be indexed.
Permissions are enforced at retrieval, so a document that a person cannot open cannot be used to answer their question.
Then the assistant will faithfully repeat out-of-date information. Its logs of failed and wrong answers are, in practice, a good prompt to fix the documentation.
Tell us what you are trying to do. If something off the shelf already does it, or the job is smaller than you think, we will say so.
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