Terms of Service

Last updated: January 2026

1. Acceptance of Terms

By accessing and using The Falafel King website (thefalfalking.com) and placing orders with us, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Products and Services

The Falafel King sells premium frozen falafel mixes for home preparation. All product descriptions, images, and specifications are provided for informational purposes.

• Products are frozen and require proper storage and preparation
• Cooking instructions are provided with each product
• Product availability may vary
• We reserve the right to modify or discontinue products without notice

3. Ordering and Payment

When you place an order through our website:

• You agree to provide accurate and complete information
• All prices are in Australian Dollars (AUD) and include GST
• We reserve the right to refuse or cancel orders
• Payment is required at the time of order
• Orders are subject to product availability

4. Delivery

We deliver to addresses within Australia:

• Delivery times are estimates and not guaranteed
• Products are shipped in temperature-controlled packaging
• You are responsible for ensuring someone is available to receive the delivery
• Delivery fees may apply based on location
• We are not responsible for delays caused by carriers or circumstances beyond our control

5. Returns and Refunds

Due to the perishable nature of our products:

• We do not accept returns of opened or used products
• If you receive damaged or incorrect products, contact us within 24 hours
• Refunds or replacements will be provided for valid claims
• Refunds will be processed within 5-10 business days

6. Allergen Information

Important allergen information:

• Our products are made in facilities that may process nuts, sesame, and other allergens
• Please review product ingredients carefully if you have allergies
• Contact us if you have specific allergen concerns

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of The Falafel King and is protected by Australian and international copyright laws. You may not reproduce, distribute, or use our content without written permission.

8. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for your order
• We do not warrant that the website will be error-free or uninterrupted

9. User Conduct

When using our website, you agree not to:

• Provide false or misleading information
• Interfere with the website's operation
• Attempt unauthorized access to our systems
• Use the website for any illegal purpose

10. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

11. Changes to Terms

We may modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified terms.

12. Contact Us

For questions about these Terms of Service, please contact us:

• Email: info@thefalfalking.com
• Phone: 1300 FALAFEL (1300 325 235)
• Address: Sydney, NSW, Australia