Privacy Policy
Last updated: January 2026
1. Introduction
The Falafel King ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thefalfalking.com and place orders with us.
2. Information We Collect
We collect information that you provide directly to us, including:
- Contact Information: Name, email address, phone number
- Delivery Information: Street address, city, state, postcode
- Order Information: Products ordered, order history, delivery preferences
- Communication Data: Messages you send us, customer service inquiries
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and delivery updates
- Respond to your inquiries and provide customer support
- Send promotional communications (with your consent)
- Improve our website and services
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Delivery Partners: To fulfill and deliver your orders
- Payment Processors: To process payments securely
- Service Providers: Who assist us in operating our business
- Legal Authorities: When required by law or to protect our rights
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
7. Cookies
We use cookies and similar technologies to enhance your experience on our website. These include:
- Essential Cookies: Required for the website to function (e.g., shopping cart)
- Analytics Cookies: Help us understand how visitors use our site
You can control cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: info@thefalfalking.com
- Phone: 1300 FALAFEL (1300 325 235)
- Address: Sydney, NSW, Australia